Portfolio Status and Notification
Issue to
Our client faced a challenge in their “Customer Portfolio Follow-up” process. Approximately 20 portfolio payment notices were generated daily for the Colombian branches, tasks that required the involvement of three individuals. These individuals had to download portfolio reports, validate payments made by clients, and, if the payment had not been made, filter payments with a “0” value. Additionally, they had to identify payments due to expire in less than 5 days and send reminders, as well as notify clients when the payment had a validity of 1 day. It was also necessary to send welcome messages to clients when initiating an initial contract.
The notification process was crucial to ensuring timely payment of customer portfolios.
Solution
The implemented solution to address this issue involved automating the process through the download of portfolio and contract reports. These reports allowed for entirely automated tasks, such as obtaining customer data (names, surnames, phone, email), generating templates, and sending information via SMS, TTS, and email. Additionally, the sending of files to client-configured emails was automated, and mass sending via SMS or automatic phone calls was enabled to communicate portfolio payment details.
Results
The implementation of this solution yielded several positive outcomes:
- Automatic daily download of portfolio reports.
- Up-to-date maintenance of portfolio collections.
- Notifications and sending of messages to clients to facilitate the timely payment of their portfolios.
This automation significantly improved efficiency in the portfolio and collection process, contributing to ensuring the timely payment compliance of clients.
