Travel and Accommodation Quotes

Issue to
Resolve

A travel agency internally handled the process of “Travel and Accommodation Quotes” for its clients, generating 30 commissions daily with two staff members. The process involved users navigating on the pages of Despegar and the Travel Agency, resulting in a high level of manual work in both searching and preparing quotes. The response was not immediate, causing delays in providing information and serving customers.

Solution

The implemented solution to address this problem relied on automating the process through an Excel sheet with search variables. An Excel template was developed to record search results and store them in a local folder with the corresponding customer ID. Automation significantly streamlined travel and accommodation quotes for the Travel Agency, providing a competitive advantage in hiring travel packages.

Results

  • Instant travel and accommodation quotes, eliminating delays in responding to customers.
  • Ability to compare quotes and offer the best option to the customer efficiently.
  • Providing immediate service that improved customer satisfaction.
  • Impressive productivity increase, with a recorded surge of 2,200%.
  • Implementation of follow-up alerts to ensure continuous and effective customer service.

This success story illustrates how automation can transform a manual and slow process into an efficient and agile one, benefiting both the company and its customers.